Terms & Conditions

01 Agreement to these terms

These Terms & Conditions ("Terms") form a binding agreement between you (or the business you represent) and Qovarra ("we", "us", "our"), the provider of the Qovarra AI chat and lead-capture service (the "Service").

By creating an account, subscribing, or installing the Qovarra widget on a website, you agree to these Terms. If you are agreeing on behalf of a company, you confirm you have authority to bind that company. If you do not agree, do not use the Service.

02 The service

Qovarra is a hosted AI chat widget that a business installs on its own website. The Service:

• Crawls the website you designate and builds a knowledge base from its public pages.
• Lets you upload documents and FAQs to add to that knowledge base.
• Answers visitor questions using only the content in that knowledge base.
• Captures visitor name, email address and stated intent as leads.
• Provides a management console covering conversations, captured leads, the knowledge base and account settings.
• Allows a member of your team to take over any conversation in real time.

We may improve, modify or add features over time. We will not make changes that materially reduce the core functionality described above without notice to account holders.

03 Accounts

You must provide accurate account information and keep it current. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Tell us promptly through our contact form if you believe your account has been accessed without authorization.

You must be at least 18 years old and legally able to enter into contracts. Accounts are for business use.

04 Pricing and billing

Qovarra is offered as a single plan. There are no tiers, per-seat charges or separate enterprise pricing.

• Recurring billing. Your subscription renews automatically at the end of each billing period — monthly for the monthly plan, annually for the annual plan — until you cancel. By subscribing you authorize us and our payment processor to charge your payment method on each renewal.
• Payment method. Payments are handled by a third-party payment processor. You are responsible for keeping a valid payment method on file.
• Taxes. Prices are exclusive of any sales, use, VAT or similar taxes, which may be added where required by law.
• Failed payments. If a charge fails, we may retry it and may suspend the Service until payment succeeds. Prolonged non-payment may result in termination of the account.
• Price changes. We may change the price of the Service. We will give account holders at least 30 days' notice by email before a price change takes effect for their subscription, and you may cancel before it applies.

05 Cancellation and refunds

You can cancel at any time. There is no long-term contract and no cancellation fee.

• Cancellation takes effect at the end of the billing period you have already paid for. Your account and widget stay active until then.
• We do not provide prorated refunds for partial months or partial years, except where required by law or where we agree otherwise in writing.
• If we terminate your account for a reason other than your breach of these Terms, we will refund the unused portion of any prepaid fees.
• To cancel, use the account settings in your console or use our contact form.

After cancellation, you should remove the Qovarra embed script from your website. We may delete your conversations, leads and knowledge base content after a reasonable period following account closure — export anything you want to keep before you cancel.

06 Your content and the licence you grant us

"Your Content" means your website content that we crawl, the documents and FAQs you upload, your branding, and the conversations and leads collected through your widget.

You keep all ownership of Your Content. You grant Qovarra a non-exclusive, worldwide, royalty-free licence to host, copy, index, process and transmit Your Content solely for the purpose of operating the Service for you — including crawling your site, building your knowledge base, generating answers, and storing conversations and leads for your review.

You represent that you have the right to provide Your Content and that we may process it as described, including any content you upload that belongs to or describes third parties.

We do not use Your Content to train general-purpose AI models, and we do not use one account's knowledge base to answer another account's visitors.

07 Acceptable use

You agree not to use the Service to:

• Break any applicable law or regulation, or infringe anyone's intellectual property or privacy rights.
• Upload content you do not have the right to use, or content that is unlawful, deceptive, harassing or malicious.
• Provide medical, legal, financial or other regulated advice through the widget without meeting the requirements that apply to you.
• Present the assistant as a human being when a visitor asks whether they are speaking to a person.
• Collect sensitive personal information — such as payment card numbers, government identifiers, or health records — through the chat widget.
• Attempt to reverse engineer, scrape, overload, probe or interfere with the Service or its infrastructure.
• Resell or sublicense the Service except under a separate written agreement with us.

08 AI answers and accuracy

Qovarra generates answers automatically from the content in your knowledge base. Automated answers can be incomplete, out of date, or wrong.

• You are responsible for your knowledge base. What the assistant can say is determined by the pages and documents you approve. Review them, and remove anything you do not want quoted.
• Answers are not advice from us. Qovarra does not review, endorse or warrant the statements your assistant makes to your visitors.
• You are responsible to your visitors. Statements the widget makes on your website are made in your business's name, and any obligation they create is between you and your visitor.

09 Availability and support

We aim to keep the Service available continuously, but we do not commit to a specific uptime percentage under these Terms. The Service may be unavailable during planned maintenance, or because of failures in hosting, network or third-party providers.

Support is provided through our contact form. We aim to respond to every message during normal business hours.

10 Data protection

Our handling of personal information is described in the Privacy Policy, which is incorporated into these Terms.

For conversations and leads collected through your widget, you are the controller of that information and Qovarra acts as your processor. You are responsible for having a lawful basis to collect it, for providing your visitors with an appropriate privacy notice, and for honoring the requests your visitors make about their own data. We will assist you with those requests within reason.

11 Intellectual property

The Service, including its software, console, widget, designs, documentation and the Qovarra name and logo, is owned by Qovarra and protected by intellectual property laws. Subject to these Terms and your payment of fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service and to embed the widget on websites you own or operate, for the duration of your subscription.

You may not remove or obscure any proprietary notices, or use our marks in a way that suggests endorsement or partnership without our written permission.

12 Third-party services

The Service depends on third-party providers, including a payment processor, hosting infrastructure and an AI model provider. Your use of the Service is also subject to the availability and terms of those providers. We are not responsible for the acts or omissions of third parties, and links from our pages to external sites are provided for convenience only.

13 Disclaimer of warranties

Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.

14 Limitation of liability

Some jurisdictions do not allow certain limitations of liability, so parts of this section may not apply to you.

15 Indemnification

You agree to indemnify and hold harmless Qovarra and its officers, members and personnel from any claims, damages, liabilities and reasonable legal fees arising out of: (a) Your Content; (b) your use of the Service in breach of these Terms or applicable law; (c) statements made through your widget to your visitors; or (d) your handling of visitor personal information.

16 Suspension and termination

We may suspend or terminate your access to the Service if you materially breach these Terms, if your account is in prolonged non-payment, or if we reasonably believe your use creates a legal or security risk. Where practical, we will give notice and an opportunity to fix the problem first.

You may terminate at any time by cancelling your subscription. Sections that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, indemnification and governing law — will survive.

17 Changes to these terms

We may update these Terms as the product or the law changes. We will revise the "Last updated" date above, and for material changes we will notify account holders by email or in the console before the change takes effect. Continuing to use the Service after the effective date means you accept the updated Terms. If you do not accept them, cancel your subscription before they take effect.

18 Governing law and disputes

These Terms are governed by the laws of the State of California, USA, without regard to its conflict of laws rules. The parties agree to the exclusive jurisdiction of the state and federal courts located in Southern California for any dispute that is not resolved informally.

Before filing a claim, you agree to contact us through our contact form and attempt to resolve the dispute in good faith for at least 30 days.

19 General

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and Qovarra regarding the Service.
• Severability. If any provision is found unenforceable, the rest remains in effect.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition or sale of assets.
• Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.
• Relationship. Nothing here creates a partnership, joint venture or employment relationship.

20 Contact

Questions about these Terms can be sent to us through our contact form.

See also our Privacy Policy and our Contact page.