01 14-day refund window
This Refund Policy explains how refunds work for Qovarra subscriptions, provided by Qovarra ("we", "us", "our"). It should be read together with our Terms & Conditions, which governs your subscription generally.
If you are not satisfied with Qovarra, you may request a full refund of your first subscription payment within 14 days of that charge. This window applies only to your first payment on a new subscription; renewal charges are not covered by this refund window (see Section 3).
02 How to request a refund
Use our contact form with your account email and the payment date. We aim to review and respond to refund requests within 3 business days.
Approved refunds are issued to the original payment method (via PayPal, or Stripe once enabled) and may take 5 to 10 business days to appear, depending on your bank or card issuer.
03 Outside the refund window
Your first payment is non-refundable once more than 14 days have passed, except where required by law. Renewal charges are not eligible for a refund under this policy. You can still cancel at any time to stop future billing (see Section 5); cancelling does not refund charges already made.
04 Non-refundable items
Any one-time setup, custom integration, or professional-services fees explicitly described as non-refundable at the time of purchase are not covered by this policy unless required by law.
05 Cancelling your subscription
Because Qovarra's live payment method today is a PayPal subscription, you can cancel at any time directly from your PayPal account (Settings > Payments > Manage automatic payments) to stop future billing. You may also use our contact form and we will assist.
Cancelling stops future charges. It does not itself trigger a refund of a past charge outside the 14-day window in Section 1.
06 Chargebacks and disputes
If you believe you were charged in error, please contact us first through our contact form so we can resolve it directly; this is usually faster than a bank or PayPal dispute.
Initiating a chargeback without contacting us first may result in suspension of the associated account while the dispute is investigated.
07 Changes to this policy
We may update this Refund Policy from time to time. We will post the updated version on this page with a revised effective date.
08 Contact us
Questions about a charge or a refund? Contact Qovarra through our contact form.
See also our Terms & Conditions and our Privacy Policy.